We're committed to providing you with the best Member experience that we can. Still, we know we’re not perfect. If you have a complaint or concern, please follow our easy, 3-step Member Complaint Handling Procedure.  We’ll work with you to resolve the issue as quickly as possible.

Talk to your Branch Representative

You can resolve most complaints by talking to the representative you’ve been dealing with. If you aren’t satisfied with how they handle your complaint you can ask to speak to the representative’s manager.

How to contact your branch representative
Call your local branch directly. You can find branch contact information with our Branch Locator

Get in touch with your branch through our Member Care Centre
Call toll free: 1-800-209-7444. Select option 1 (request your local branch)
Email: member_service@comtechfirecu.com

Not satisfied? Contact your Branch Manager

If you aren’t satisfied with how your branch representative handled your complaint, contact the Branch Manager.

Please note that your concern or complaint must be reviewed by the Branch Manager before being escalated further.

How to contact your Branch Manager
Call your local branch directly. You can find branch contact information with our Branch Locator

Get in touch with your branch through our Member Care Centre
Call toll free: 1-800-209-7444. Select option 1 (request your local branch)
Email: member_service@comtechfirecu.com

Additional Resources

Financial Services Regulatory Authority (FSRA)
If you're not satisfied with the recommendation made by us, you can refer your complaint to the FSRA, an independent external regulator for Ontario-based Financial Institutions, for further review.

Telephone: 416-250-7250
Toll free: 1-800-668-0128
Website: https://www.fsrao.ca 

Mail:
Financial Services Regulatory Authority

25 Sheppard Avenue West, Suite 100

Toronto, ON

M2N 6S6

Office of the Privacy Commissioner of Canada (OPC)
The OPC oversees compliance with Canada's privacy laws, and you can contact them at any time with a privacy complaint.

Toll-free:1-800-282-1376
Online Form: On the OPC website

Mail:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3

Note: Please do not include any confidential information as email correspondence is not guaranteed to be secure.